At Open Philanthropy, we use Salesforce to manage our grantmaking. We aim to make our system a user-friendly, end-to-end solution for grant processing and information management. Our Salesforce user base is around 100 and growing, and our instance is low-record-volume but high-touch and high-complexity, with lots of customization. We’re seeking a third and fourth member of the Salesforce team, who will report to our Salesforce Architect/Senior Administrator, in order to support the following functions:
- Own the user support lifecycle, resolving simple cases where possible, and consulting with or escalating to other stakeholders as necessary. Keep case resolution on track and nudge stakeholders as necessary.
- Build and provide feedback on existing Salesforce reports and dashboards.
- Onboard new users, personalizing the standard half-hour hands-on welcome as needed to a given new user’s role and needs.
- Create and maintain documentation related to Salesforce functionality.
- Proactively propose potential enhancements or bug fixes to existing systems and processes.
- Serve as a business analyst on some projects, working with stakeholders to document existing processes and user requirements, then to refine them into a collection of user stories, each with a “definition of done.”
- As assigned, develop new solutions which may include declarative or programmatic approaches (you don’t need to be a developer, but please mention it if you are or have some development experience).
- Serve as project manager for all Salesforce-adjacent projects:
- Guard project scope
- Allocate engineering capacity and keep stakeholders up to speed about project progress
- Help make sure all stakeholders are meeting deadlines and are not blocked or awaiting work from others
- Working in an agile model, facilitate the estimation, prioritization, and execution of tasks.
Who might be a good fit
We are looking for someone with experience administering Salesforce, particularly in a non-profit or philanthropic organization, and preferably with experience in technical project management.
A successful candidate will also exhibit most of these qualities:
- Curious: our team wants to know more about the why. We want to know how users are actually interacting with the products we build for them.
- User-centered: our team gets satisfaction from making our users’ lives easier. We’re relentless in our desire to eliminate unnecessary friction for our staff and grantees.
- Tenacious: we approach technical challenges with a try-and-try-again approach, we don’t give up when the first or second approach doesn’t pay off.
- Unflappable: we keep our cool when asked a question we don’t know the answer to (yet!) and when dealing with all kinds of users, from new hires to senior leadership.
- Great communicator: we communicate clearly, concisely, and with an appropriate tone in documentation and in written communication.
- Approachable: users should feel happy to ask us questions, tell us when something is slowing them down, and seek our help.
- Flexible: we don’t get tied to one solution, we’re able to cater to many stakeholders with different preferences and processes. We know that occasionally abandoning good ideas and project progress in response to new organizational needs is part of the work.
- Organized: we love to make plans and see them executed, keep people around us on track, and don’t miss steps.
- Problem-solver: we find creative new approaches and then tweak them (and tweak them, and tweak them again); we enjoy the puzzle-like aspect of solving hard problems in novel ways; we pride ourselves on coming up with a few possible solutions to a challenge and then picking the very best option.
The ideal candidate for this position will possess many of the skills and experiences described above. However, there is no such thing as a “perfect” candidate. Above all, we are looking for people motivated to contribute to our mission of helping others as much as we can with the resources available to us. Whatever background you bring with you, please apply if this role would make you excited to come to work every day.
Role details & benefits
- Compensation: Compensation for this role will be $141,039.28, which would be distributed as a base salary of $122,642.85 and an unconditional 401(k) grant of $18,396.43.
- These compensation figures assume a remote location; there would be geographic adjustments upwards for candidates based in the San Francisco Bay Area or Washington, D.C.
- All compensation will be distributed in the form of take-home salary for internationally based hires.
- We aim to pay competitively enough to make salary unlikely to be a major consideration for candidates who would otherwise be interested in taking this role. If concern about compensation is keeping you from applying, we encourage you to reach out to [email protected].
- Time zones and location: You can work from anywhere. While we are not able to sponsor visas for this role, we are open to hires outside the US. Our Salesforce Architect/Senior Administrator is based in New York, so this position would require flexibility to be able to overlap with that time zone for a portion of the work day.
- Start date: We’d like a candidate to start as soon as possible after receiving an offer – likely in Fall 2023.
- Benefits: Our benefits package includes:
- Excellent health insurance (we cover 100% of premiums within the US for you and any dependents)
- Dental, vision and life insurance for you and your family
- Four weeks of PTO recommended per year
- Four months of fully paid family leave
- A generous and flexible expense policy — we encourage staff to expense the ergonomic equipment, software and other services that they need to stay healthy and productive
- Support for remote work — we’ll cover a remote workspace outside your home if you need one, or connect you with an Open Phil coworking hub in your city
- We can’t always provide every benefit we offer US staff to international hires, but we’re working on it (and will usually provide cash equivalents of any benefits we can’t offer in your country)
We aim to employ people with many different experiences, perspectives and backgrounds who share our passion for accomplishing as much good as we can. We are committed to creating an environment where all employees have the opportunity to succeed, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, or any other legally protected status.
If you need assistance or an accommodation due to a disability, or have any other questions about applying, please contact [email protected].
Please apply by 5 p.m. Pacific Time on October 1st 2023 to be considered.